Refund policy
Return & Replacement Policy
We want you to be happy with your purchase, but if you need to return or replace a product, we're here to help. Here's when you can get a replacement:
- Wrong Item: If we sent you the wrong product.
- Damaged Item: If your product is damaged or defective when it arrives.
*We do not provide refund once the order is placed*
How to Request a Replacement
To get a replacement, follow these steps:
1. Contact Us: Reach out to us within 3 days of receiving your order. You can contact us via:
- Email: customercare@epitight.in
- WhatsApp: 8850295129
2. Provide Order Details: Include the following in your email or message:
- Your order number
- A description of the issue (wrong item, damaged, etc.)
- Photos of the product and packaging showing the problem
Replacement Process
1. Review: Our customer service team will review your request.
2. Approval: If approved, we’ll send you a replacement at no extra cost.
3. Return the Product: In some cases, we may ask you to return the damaged or incorrect item. If so, we’ll arrange for the return.
Important Notes
- Time Frame: You must request a replacement within 3 days of receiving the product.
- Condition: The product must be unused, in the same condition as when you received it, and in its original packaging.
- Exceptions: We may refuse a replacement if the product shows signs of use, tampering, or if the request is made after 3 days.
Contact Information
For any questions or concerns, feel free to contact us:
- Email: customercare@epitight.in
- WhatsApp: 8850295129
We’re dedicated to providing excellent customer service and ensuring you’re satisfied with our products. Thank you for shopping with us!